How we work, in plain English

1. What we do

Every job starts with a written quote that lists each document, its page count, the changes we’ll make and its price. We only do what the quote describes. Anything that changes your wording or layout is listed in the quote and needs your approval.

Accepting a quote: each quote links to these terms. Work starts only after you accept the quote in writing (a reply email is fine). We keep a copy of the quote and the version of these terms you accepted.

2. What you send us

Blank documents only, such as forms already published on your website. Please never send completed forms or anyone’s personal, medical or financial information. If we receive any by mistake, we delete it from the systems we control, ask our providers to delete it where we can, and tell you.

3. Price and payment

• Prices are fixed in the quote. The $95 pilot covers up to 25 pages of straightforward text-based PDFs, one pilot per organization. Interactive forms, scans and complex tables are quoted separately.
• Pay by card through a secure Stripe link, or ask for an invoice if your organization requires one.
• Work starts after you accept the quote and either payment is received, or we have accepted your purchase order and its payment terms in writing.

4. Delivery

We deliver within 5 business days after we have your files, your written acceptance, and either payment or an accepted purchase order, unless your quote says otherwise. You get the updated files and a report of what we checked, the results, and what we didn’t test.

5. Revisions

• One round of revisions within 14 days of delivery is included.
• If you find that a delivered file doesn’t meet the checklist in its report, tell us within 30 days of delivery. We’ll correct it at no charge within 5 business days, and it doesn’t use up your revision round.
• New content changes you ask for after approval are quoted separately.

6. If we can’t complete an agreed fix

If we can’t complete an agreed fix before delivery, we’ll tell you and explain why, and refund that document’s quoted price. If we can’t deliver any of the order, you get a full refund. If a correction after delivery (see section 5) doesn’t succeed, we refund that document’s quoted price. Refunds are issued within 10 business days, to the original payment method or by credit against your invoice.

7. What we don’t promise

We do not certify ADA or Section 504 compliance, or full WCAG conformance. Each report identifies the checks performed and their limitations. Unless your report says so, files are not tested by a person using screen-reader software.

8. How the work is done

The work is AI-assisted. Your documents are processed by our AI, email, hosting and payment providers only as needed to do the work. We don’t sell your information.

9. Liability

To the extent permitted by applicable law, our aggregate liability arising from an order is limited to its total price. This does not limit agreed refunds or liability that cannot lawfully be limited.

10. Contact

Questions about these terms: hello@birchpage.com · [Business name] · [Postal address]